• Delivery & Return policy

    Delivery policy

    At Williams and Co, we are committed to providing our customers with the best possible service and convenience.

    Cricket bat: We understand that you are full of anticipation and that you are in a hurry when ordering a new cricket bat. However, we ask for your patience in cases where a product, such as a bespoke cricket bat, is not immediately available from stock. We always do our utmost to build a custom-made bat within appr. 14-21 working days and then ship. Please note that our current build time is approximately 30 days. Offcourse, we do work with a natural product that sometimes has a mind of its own. Production times therefore depend on the availability of suitable willow and on how the wood behaves throughout the manufacturing process. Our priority is to deliver a bat of exceptional quality, carefully crafted to the highest standards. We greatly appreciate your understanding, as we do everything we can to ensure that your order meets Williams and Co's high standards of quality and craftsmanship.

    Power Grip: The Power Grip is currently a pre-order product. We will add the powergrip to the ordered bat or ship single power grip orders as soon as the new batch is delivered.

    Return policy

    Your satisfaction is our priority at Williams and Co. We stand by the quality of our bats, but recognize the challenges of selecting the perfect cricket bat online. Therefore we offer a 30-day performance return period for our custom made cricket bats. Our performance guarantee ensures that a custom-made bat meets the confirmed order specifications and covers manufacturing or material defects.

    Upon inspection, we will provide the folowing remedies for defects:

    • Repair of the defective bat, or
    • Replacement with a bat meeting the agreed specifications, or
    • Refund – only if repair or replacement is not possible.

    It is important to note that returns are subject to inspection. We reserve the right to reject returns if the (custom-made) bat meets the order specifications and/or if the returned bat is not in its original, unused and undamaged condition.

    Do you want to initiate a return?
    Send an email to info@williamsandco.nl with the following information:

    • Your name and contact information
    • Order number
    • Description of the defect
    • Preference for repair, replacement, or refund

    Once we've received your email, we'll review your request and let you know what the next steps are.

    Please be aware that return shipping costs are the responsibility of the customer and are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your total refund amount.

    International shipping

    Williams and Co proudly offers international shipping to bring our premium cricket equipment to enthusiasts around the globe. Please note that any customs duties, import taxes, or local import charges in the destination country remain the responsibility of the customer/recipient.

    International shipping times may vary depending on customs processing and local courier services. We will provide an estimated delivery time with your initial quote. Please note that shipping costs are subject to change and may vary by country. Williams and Co reserves the right to adjust shipping fees as necessary.